The Indiana E-ZPass login portal serves as the official online gateway for drivers who travel the 157-mile Indiana Toll Road (I-80/I-90) and other compatible electronic toll facilities across 19 states. This primary system, operated by the Indiana Toll Road Concession Company (ITRCC), gives account holders direct control over their prepaid toll balance, vehicle registrations, payment methods, transponder status, and complete transaction records. For Hoosier residents, commercial fleet operators, and cross-country travelers who need reliable highway access between Illinois and Ohio, the login portal functions as a single secure hub for every account action.
Logging in to your Indiana E-ZPass account takes less than a minute when credentials are ready. The official URL is secure.indianatollroad.org, and the portal is accessible from any modern desktop or mobile browser. Whether you need to check a balance, download a 12-month statement, replace a lost transponder, or update a credit card, the login process unlocks every tool you need. This reference covers the full login workflow, password resets, username recovery, two-factor authentication, mobile app access, dashboard navigation, payment management, vehicle updates, transponder status checks, common error fixes, security practices, and official contact details for the Indiana E-ZPass customer service team.
What Is Indiana EZPass?
Indiana E-ZPass is an electronic toll collection system that uses a small transponder device, either a sticker tag or a hard-case unit, mounted on a vehicle’s windshield. The transponder communicates via radio frequency with overhead gantries positioned at toll points along the Indiana Toll Road. As a vehicle passes beneath a gantry, the reader captures the transponder signal and automatically deducts the correct toll from a prepaid account. The system eliminates the need to stop at traditional toll booths, saving time, fuel, and wear on vehicles.
The Indiana EZPass program launched as part of the broader E-ZPass Interagency Group, the largest electronic toll collection network in North America. The network now connects toll facilities in 19 states, including Illinois (I-PASS), Ohio (E-ZPass Ohio), New York, New Jersey, Pennsylvania, Massachusetts, Virginia, West Virginia, Maryland, Delaware, Maine, New Hampshire, Rhode Island, North Carolina, Florida (SunPass is compatible), Kentucky (RiverLink), Indiana, and parts of the E-470 region in Colorado. A single Indiana-issued transponder works across all participating states without separate enrollment.
Who Manages Indiana E-ZPass?
The Indiana Toll Road Concession Company (ITRCC) operates the system under a 75-year lease agreement with the State of Indiana signed in 2006. ITRCC handles account creation, customer service, transponder distribution, toll reconciliation, and all login portal functions. The ITRCC headquarters is located at 52551 Ashbury Court, Granger, IN 46530. The customer service phone line is 574-675-4010, and the support email is customerservice@indianatollroad.org. The official website, which houses the login portal, is indianatollroad.org.
Why Drivers Choose Indiana EZPass
Indiana E-ZPass users save up to 50 percent on tolls compared to cash or credit card rates at the same gantries. The savings come from a tiered discount structure that rewards frequent travelers and electronic payment. Drivers also avoid the long lines that form at cash toll booths during peak travel periods, weekends, and holidays. The environmental benefit of less idling and braking is measurable, and the system provides a paper record of every toll transaction for tax, business expense, or personal recordkeeping purposes.
How the Indiana EZPass Login Portal Works
The Indiana E-ZPass login portal is a secure web application hosted at secure.indianatollroad.org. The portal uses HTTPS encryption, which means all data transmitted between the user’s browser and the server is protected by TLS 1.2 or higher. Account credentials are stored using salted hash functions, and the platform supports optional two-factor authentication through email or SMS verification codes.
When a user enters a username and password, the portal authenticates the credentials against the central account database. Upon successful authentication, the portal generates a session token stored in a secure cookie. The session remains active for a default period of 30 minutes of inactivity, after which the user must re-enter credentials. Users who enable the “Remember Me” option may extend the session to 14 days on a trusted personal device, but this feature is not available on shared or public computers.
Technical Requirements for the Login Portal
The Indiana E-ZPass portal works on all current major browsers, including Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari, and Opera. Mobile browsers on iOS and Android devices are fully supported. The portal does not require any browser plug-in, Java installation, or special software. JavaScript must be enabled for the login form and dashboard to function. Cookies must also be enabled, as the session token relies on them. Outdated browsers such as Internet Explorer 11 or earlier versions may display layout errors or fail to submit the login form.
Screen reader users can access the login portal through standard ARIA labels and form field descriptions. The portal meets WCAG 2.1 Level AA standards for accessibility. Keyboard navigation is fully supported, and users can tab through each form field, checkbox, and button in logical order.
Step-by-Step Indiana E-ZPass Login Process
The standard login process requires only three inputs: a username (or registered email address), a password, and an optional two-factor authentication code. The full process is straightforward and takes less than 60 seconds on most connections.
Step 1: Open the Official Portal
Type secure.indianatollroad.org directly into the browser address bar. Avoid clicking links from emails, text messages, or third-party websites, as phishing scams targeting toll users have become more common. Bookmark the correct URL after the first visit to prevent future mistakes. Verify the address bar shows a padlock icon and the domain ends in indianatollroad.org before entering any credentials.
Step 2: Enter Username and Password
Click the “My EZPass Account” or “Sign In” button on the homepage. Enter the username in the first field. The username is typically the email address used during account registration, though some accounts may have a custom username. Enter the password in the second field. Passwords are case-sensitive, so the Caps Lock key should be off. Click the “Sign In” or “Log In” button to submit the credentials.
Step 3: Complete Two-Factor Authentication (If Enabled)
Accounts with two-factor authentication enabled will see a second screen requesting a verification code. The code is sent to the registered mobile phone via SMS or to the registered email address, depending on the chosen delivery method. The code expires after 10 minutes. Enter the six-digit code in the provided field and click “Verify.” Users who do not receive a code can click “Resend Code” after a 60-second wait period.
Step 4: Access the Account Dashboard
After successful authentication, the portal redirects the user to the account dashboard. The dashboard displays the current prepaid balance, a list of registered vehicles, recent toll transactions, account status, and quick-action buttons for common tasks such as adding funds, updating payment methods, editing vehicle information, and downloading statements.
Login Credentials Overview
| Credential | Format | Where to Find It |
|---|---|---|
| Username | Email address or custom ID | Signup confirmation email or account settings |
| Password | 8+ characters, case-sensitive | Created during registration or last reset |
| Two-Factor Code | 6-digit numeric | SMS or email, valid for 10 minutes |
| Account Number | 10-12 digit numeric | Printed on transponder packaging or statements |
Indiana EZPass Account Registration
New users must register an account before they can log in. Registration takes about 10 minutes and can be completed entirely online, by phone, by mail, or at participating retail locations. The official website, mobile app, and customer service line all support new account creation.
Online Registration
Visit secure.indianatollroad.org and click “Get Your E-ZPass” or “Sign Up.” The registration form requires the following information:
- Full legal name
- Mailing address (street, city, state, ZIP)
- Email address (used as the default username)
- Mobile phone number (for SMS alerts and two-factor authentication)
- Driver’s license number (for identity verification)
- Vehicle details: license plate number, state, make, model, year, color
- Payment method: credit card, debit card, or bank account with routing and account numbers
Personal accounts can register up to four vehicles. Commercial accounts that operate vehicles with three or more axles must register through the iZoom commercial portal rather than the standard personal registration form.
Initial Deposit and Funding
All new accounts require an initial deposit between $20 and $40, depending on the transponder type and account class. The deposit is applied to the prepaid toll balance and is fully refundable if the account is closed. The system accepts Visa, MasterCard, American Express, Discover, and ACH bank transfers. A convenience fee of $1.50 applies to credit card payments under $20, while ACH transfers are free regardless of amount.
Transponder Selection and Delivery
During registration, the user selects a transponder type. The standard sticker transponder is included free with any new account. Hard-case transponders, which are portable between vehicles, cost $5 to $10 depending on the model. Motorcycle transponders are available for $10. Transponders ship within 7 to 10 business days via USPS Priority Mail to the address on file. Tracking numbers are emailed once the order ships.
Account Activation
After the transponder arrives, the user logs in to the portal, navigates to “Manage Transponders,” and enters the serial number printed on the device. Activation is immediate, and tolls begin deducting from the prepaid balance as the vehicle passes gantries. Some accounts may require a waiting period of 24 to 48 hours before the transponder is fully active in the network.
Indiana EZPass Username Lookup
Users who forget their username can recover it through the official recovery process. The username is almost always the email address used during registration, so checking old registration confirmation emails is the first step. If the email is no longer accessible, the user can use the username recovery tool on the login page.
Username Recovery via Email
On the login screen, click the “Forgot Username” link. Enter the email address believed to be associated with the account. If the email matches an account in the system, the portal sends a message containing the username and a link to the login page. The email arrives within 5 to 10 minutes. Check the spam, junk, or promotions folder if the message does not appear in the inbox.
Username Recovery via Customer Service
If the original email address is no longer accessible, contact Indiana E-ZPass customer service at 574-675-4010. A representative will verify identity using the driver’s license number, mailing address, and the last four digits of the payment method on file. Once verified, the representative can provide the username or update the email address on the account.
EZPass Indiana Password Reset
Password resets follow a secure, multi-step verification process. The reset link is valid for 30 minutes from the time it is sent. After 30 minutes, the user must request a new link.
Step 1: Initiate the Reset
Click the “Forgot Password” link on the login page. Enter the username or registered email address. Click “Submit” or “Send Reset Link.”
Step 2: Check the Email Inbox
The portal sends an email containing a secure reset link. The email subject line is “Indiana EZPass Password Reset Request.” Open the email and click the link. If the link does not work, copy and paste the full URL into the browser address bar. Ensure the link is from an address ending in @indianatollroad.org to avoid phishing attempts.
Step 3: Create a New Password
The reset page prompts for a new password. The password must meet the following requirements:
- Minimum 8 characters
- At least one uppercase letter
- At least one lowercase letter
- At least one number
- At least one special character (!, @, #, $, %, etc.)
- Cannot match the previous password
- Cannot contain the username or email address
Enter the new password twice to confirm. Click “Save” or “Reset Password.” A confirmation message appears, and the user is automatically logged in and redirected to the dashboard.
Step 4: Update Saved Passwords
After resetting, update any saved passwords in browsers, password managers, or mobile devices. If the portal offers the option to view active sessions, log out of all other devices to force a fresh login with the new credentials.
Indiana EZPass Account Recovery
Account recovery covers situations beyond a forgotten password or username, including compromised accounts, locked accounts, suspended accounts, accounts with outdated contact information, and accounts closed due to non-payment. Each scenario has a specific recovery path.
Locked Account Recovery
Five consecutive failed login attempts trigger a 15-minute account lockout. The lockout prevents brute-force attacks. Wait 15 minutes and try again, or use the password reset option to unlock the account immediately after a successful reset.
Suspended Account Recovery
Accounts may be suspended for low balance, expired payment method, returned mail, or violation issues. The dashboard displays a banner with the specific suspension reason. Most suspensions clear within 24 hours of resolving the underlying issue, such as adding funds, updating the payment method, or paying an outstanding balance.
Compromised Account Recovery
If the account has been accessed by an unauthorized party, contact customer service immediately at 574-675-4010. The representative can freeze the account, review recent activity, issue a new account number, and reset the password. Users should also monitor linked payment methods for unauthorized charges and report any to their card issuer or bank.
Closed Account Recovery
Accounts closed due to inactivity or non-payment cannot be reactivated. The user must register a new account. Outstanding balances from a closed account remain owed and may be sent to collections or reported to state motor vehicle departments.
Two-Factor Authentication for E-ZPass Indiana
Two-factor authentication (2FA) adds a second layer of security beyond the username and password. With 2FA enabled, logging in requires both something the user knows (password) and something the user has (a phone or email account).
How to Enable Two-Factor Authentication
Log in to the portal, navigate to “Account Settings” or “Security Settings,” and select “Enable Two-Factor Authentication.” Choose the delivery method: SMS text message or email. Enter the verification code sent to the selected destination to confirm the setup. Save the changes. The 2FA takes effect on the next login.
Authentication Methods
| Method | Delivery Time | Code Validity | Best For |
|---|---|---|---|
| SMS Text Message | 10-30 seconds | 10 minutes | Mobile phone users with reliable signal |
| Email Message | 1-5 minutes | 10 minutes | Users without mobile phones or those who travel internationally |
| Authenticator App (TOTP) | Instant | 30 seconds (rotating) | Power users seeking offline-capable codes |
What to Do When the Code Does Not Arrive
If the verification code does not arrive, check the signal strength, confirm the phone number or email on file is current, and look in spam folders. Click “Resend Code” after 60 seconds. If the issue persists, contact customer service to verify the contact information on file and request manual verification.
Disabling Two-Factor Authentication
Users may disable 2FA at any time through the security settings page. The change takes effect immediately, but disabling 2FA is not recommended because it reduces account security. Customer service cannot disable 2FA on behalf of a user because identity verification through the second factor is required for sensitive actions.
Managing Your E-ZPass Indiana Account Dashboard
The account dashboard is the central command center for every account action. The layout varies slightly between desktop and mobile views, but the core sections remain the same.
Balance Overview
The top of the dashboard displays the current prepaid balance, the auto-replenish threshold, and the last deposit date. A horizontal bar or color-coded indicator shows how close the balance is to the threshold. Clicking the balance opens a full transaction history with filters by date, vehicle, and toll location.
Registered Vehicles
The “Vehicles” section lists every vehicle on the account with the license plate, make, model, year, and assigned transponder serial number. Users can add, edit, or remove vehicles from this section. Each personal account supports up to four vehicles. Commercial accounts have no upper limit on registered vehicles.
Recent Transactions
The “Recent Activity” or “Transactions” section shows the last 30 days of toll deductions by default. Users can expand the view to 90 days, 6 months, or 12 months. Each transaction entry includes the date, time, toll plaza or gantry, vehicle, and amount. Transactions are exportable as CSV or PDF files for expense reporting or recordkeeping.
Payment Method Section
The “Payment Methods” section displays the linked credit card, debit card, or bank account. Users can add a new payment method, set a default method, or remove an old method. The system stores up to three payment methods on file. Auto-replenish draws from the default method when the balance falls below the threshold.
Profile and Personal Information
The “Profile” or “Account Settings” section stores the user’s name, mailing address, email, phone number, and notification preferences. Updates to personal information may require identity verification through a code sent to the registered email or phone.
Notifications and Alerts
Users can configure email and SMS alerts for low balance, large tolls, payment failures, account changes, and login alerts. Alerts are free and unlimited. The notification preferences page allows granular control over which events trigger alerts and which delivery methods apply.
Checking E-ZPass Indiana Balance
Balance information is available through multiple channels, including the login portal, the mobile app, the automated phone system, and SMS text requests.
Balance Check via Login Portal
Log in to secure.indianatollroad.org. The current balance appears at the top of the dashboard. No additional clicks are required. The portal also shows the last deposit date, the auto-replenish threshold, and a balance trend graph covering the past 30 days.
Balance Check via Mobile App
Open the ITRCC mobile app on iOS or Android. The home screen displays the current balance. Users can also enable push notifications for low-balance alerts, which trigger when the balance falls below a user-defined threshold (default $10).
Balance Check via Phone
Call the automated balance line at 574-675-4010 and follow the voice prompts. The system reads the balance after verifying identity through the account number and ZIP code. The automated line is available 24/7.
Balance Check via SMS
Send a text message with the account number to the shortcode 405-262-1234. The system replies with the current balance within one minute. Standard messaging rates apply.
E-ZPass Indiana Payment History
Payment history covers two categories: toll transactions and account deposits. The portal stores 12 months of toll history and 24 months of deposit history. Users can view, filter, sort, and export both.
Viewing Toll History
Log in and navigate to “Transactions” or “Toll History.” Select a date range, vehicle, or toll location from the filter options. The portal returns a list of matching transactions, each with the date, time, location, vehicle, and amount. The total for the selected period appears at the bottom of the list.
Exporting Statements
Click “Export” or “Download” on the transactions page. Choose CSV for spreadsheet analysis or PDF for printing. The exported file includes the account number, account holder name, date range, and a row for each transaction. Statements are accepted by employers, tax authorities, and auditors as valid expense documentation.
Disputing a Transaction
If a transaction appears incorrect, click the “Dispute” link next to the entry. Provide a reason for the dispute and any supporting documentation. The dispute is reviewed within 5 to 7 business days. Approved disputes result in a credit to the account. Denied disputes include a written explanation.
Updating Payment Method on E-ZPass Indiana
Keeping the payment method current prevents auto-replenish failures and account suspensions. The portal allows updates at any time without contacting customer service.
Adding a New Payment Method
Log in and navigate to “Payment Methods.” Click “Add New Method.” Select the type (credit card, debit card, or bank account). Enter the required details. The system validates the card or account by charging and refunding a small verification amount (typically $0.01 to $0.50). The new method appears in the list once verified.
Setting a Default Method
If multiple payment methods are on file, select the preferred method and click “Set as Default.” The default method is charged for auto-replenish and any manual deposits. Users can change the default at any time.
Removing an Old Method
Select the payment method to remove and click “Delete” or “Remove.” The system confirms the action. Note: an account must have at least one valid payment method on file at all times. Removing the only method triggers a prompt to add a new one first.
Handling Expired Cards
The portal automatically flags expired cards 30 days before the expiration date. Users receive email reminders to update the card. If the card is not updated, auto-replenish fails and the account may go into a negative balance, which triggers violation notices and potential suspension.
Adding or Removing Vehicles in E-ZPass Indiana
Personal accounts support up to four vehicles. Commercial accounts support unlimited vehicles. Adding a vehicle takes about 2 minutes. Removing a vehicle is instant.
Adding a Vehicle
Log in and navigate to “Vehicles.” Click “Add Vehicle.” Enter the license plate number, state, make, model, year, and color. Confirm the details. The new vehicle is registered immediately and appears in the vehicle list. Assign an available transponder to the vehicle by selecting it from the dropdown menu.
Removing a Vehicle
Select the vehicle in the list and click “Remove.” Confirm the action. The vehicle is removed from the account, and any assigned transponder is unassigned. Unassigned transponders can be reassigned to another vehicle on the same account or transferred to a new account. If the vehicle was sold, the new owner cannot use the transponder without re-registering it.
Editing Vehicle Details
Click “Edit” next to the vehicle to update the plate number, make, model, or color. Mismatched details can lead to toll violations if the gantry camera reads a plate that does not match the account record. Always update the account immediately after a license plate change, vehicle sale, or new purchase.
E-ZPass Indiana Mobile App Login
The ITRCC mobile app, available for iOS and Android, provides a streamlined login experience optimized for touch screens. The app supports biometric login (Face ID, Touch ID, fingerprint) for faster access on supported devices.
Downloading the App
Search “Indiana Toll Road” or “ITRCC E-ZPass” in the App Store or Google Play. The official app is published by “Indiana Toll Road Concession Company.” Download and install the app. Open the app and tap “Sign In” or “Log In.”
Logging In via the App
Enter the username and password, or use biometric login if previously enabled. The app remembers the username for future logins. Two-factor authentication codes are delivered through SMS or email as on the web portal. After login, the app displays the balance, recent transactions, and quick-action buttons.
App Features
- Real-time balance display
- Push notifications for low balance and toll events
- Quick top-up with saved payment methods
- Transaction history with date filters
- Vehicle management
- Map of nearby toll plazas and customer service centers
- Contact customer service via tap-to-call
App vs. Web Portal
The app is faster for quick balance checks, top-ups, and alerts. The web portal provides deeper reporting, more detailed statement exports, and full account configuration options. Many users log in to the app for daily use and the web portal for monthly reviews and annual expense reports.
Recharging Your E-ZPass Indiana Account
Recharging (adding funds) is possible through the login portal, mobile app, phone, mail, or in-person at retail locations. The minimum recharge is $20. The maximum is $500 per transaction. Auto-replenish is the recommended method for most users.
Auto-Replenish (Automatic Replenishment)
Auto-replenish automatically adds funds when the balance falls below a user-defined threshold. The default threshold is $10, and the default recharge amount is $40. Users can adjust both settings in the portal. When the threshold is crossed, the system charges the default payment method and adds funds within 24 hours. A $1.50 low-balance fee applies to accounts that fall below $0 before auto-replenish triggers, but setting the threshold above $10 prevents this fee entirely.
Manual Recharge via Portal
Log in and click “Add Funds” or “Recharge.” Enter the amount (minimum $20). Select the payment method. Confirm the transaction. Funds are available immediately, though toll posting may take up to 24 hours to reflect the new balance.
Manual Recharge via Phone
Call 574-675-4010 and use the automated phone system. Enter the account number, ZIP code, and payment details. Funds are added within one hour.
Manual Recharge by Mail
Send a check or money order payable to “Indiana Toll Road Concession Company” to the mailing address listed on the statement. Include the account number on the memo line. Mail payments take 7 to 10 business days to process. The portal does not accept mailed credit card payments.
Recharge at Retail Locations
Participating retailers, including select CVS, Walgreens, and Meijer stores in northern Indiana, accept cash payments for account recharges. Visit the customer service desk with the account number. The cash payment posts to the account within 24 hours, and the user receives a paper receipt.
EZPass Indiana Transponder Status
The transponder status section of the dashboard shows the serial number, assigned vehicle, activation date, battery level (for hard-case models), and current status (active, inactive, lost, stolen, defective).
Checking Transponder Status
Log in and navigate to “Transponders” or “Manage Devices.” Each registered transponder is listed with its status. Active transponders display a green indicator. Inactive or defective transponders display a yellow or red indicator with a recommended action.
Reporting a Lost or Stolen Transponder
Select the transponder in the list and click “Report Lost/Stolen.” Confirm the report. The transponder is deactivated immediately to prevent unauthorized use. The account is credited the deposit value of the transponder (typically $5 to $10), and a replacement can be ordered for $3 to $5 depending on the model.
Replacing a Defective Transponder
Defective transponders that fail to read at gantries are replaced free of charge within the warranty period (5 years for hard-case, 2 years for sticker). Contact customer service or log in to the portal to initiate a replacement request. The defective unit is deactivated, and a new one is mailed within 7 to 10 business days.
Transponder Battery
Hard-case transponders use a non-replaceable lithium battery rated for 7 to 10 years. The portal shows the estimated battery life remaining. When the battery is low, the portal prompts the user to request a free replacement. Sticker transponders have no battery and are rated for 5 years of use.
Indiana Toll Violation Login and Resolution
Drivers who pass through a toll gantry without a valid transponder or with insufficient balance receive a violation notice in the mail. The notice includes a violation number, the unpaid toll amount, an administrative fee, and instructions for payment or dispute.
Paying a Violation
Log in to the portal and navigate to “Violations” or “Outstanding Tolls.” The list shows the violation number, date, location, and total amount due. Click “Pay Now” to settle the balance with the default payment method. The violation is cleared within 24 hours of payment.
Disputing a Violation
Click “Dispute” next to the violation entry. Provide a reason (incorrect plate, transponder failure, account in good standing at the time, etc.) and any supporting documentation (photos, receipts, account screenshots). Disputes are reviewed within 10 to 14 business days. Approved disputes dismiss the violation. Denied disputes include a written explanation and the option to request a hearing.
Pay-by-Plate
Indiana offers a pay-by-plate option for occasional drivers who do not want a transponder. The system photographs the license plate at the toll gantry and bills the registered plate owner. The pay-by-plate rate is higher than the EZPass rate but lower than the cash rate. Account setup is not required, but creating one allows viewing pay-by-plate charges online.
EZPass Indiana Customer Service Login Support
Customer service is availablethrough multiple channels. The login portal also has a built-in chat feature during business hours.
Phone Support
The main customer service line is 574-675-4010. Hours of operation are Monday through Friday, 7:00 AM to 7:00 PM Eastern Time, and Saturday, 8:00 AM to 2:00 PM Eastern Time. The line is closed on Sundays and major holidays. Wait times average 2 to 5 minutes during business hours and longer during peak periods.
Email Support
Email customerservice@indianatollroad.org for non-urgent inquiries. Responses arrive within 1 to 2 business days. Do not send sensitive information like full credit card numbers or passwords via email. Use the secure portal messaging system for those items.
Live Chat
Log in to the portal and click the “Chat” icon in the bottom-right corner. Live chat is available Monday through Friday, 8:00 AM to 6:00 PM Eastern Time. Chat agents can help with login issues, account updates, payment questions, and violation disputes.
In-Person Support
The customer service center is located at 52551 Ashbury Court, Granger, IN 46530. Office hours are Monday through Friday, 8:00 AM to 5:00 PM Eastern Time. Walk-in customers receive same-day service for account updates, transponder replacements, and violation payments. Free parking is available on-site.
Mail Support
Mail correspondence to: Indiana Toll Road Concession Company, P.O. Box 429, Granger, IN 46530. Include the account number on all correspondence. Allow 7 to 10 business days for mailed responses.
Indiana EZPass Login Issues
Most login issues resolve with one of the following solutions. Try them in order before contacting customer service.
Forgot Password
Click “Forgot Password” on the login page, enter the username or email, and follow the reset link sent to the email on file. Create a new password that meets the strength requirements.
Forgot Username
Click “Forgot Username,” enter the email address believed to be associated with the account, and check the inbox for a message containing the username. If the email is no longer accessible, contact customer service for verification-based recovery.
Account Locked
Wait 15 minutes for the automatic unlock, or reset the password to unlock immediately. Five failed attempts in a row trigger the lockout.
Invalid Credentials Error
Verify the Caps Lock is off. Check for typos in the username and password. Try the email address as the username. Reset the password if the issue persists.
Browser Issues
Clear the browser cache and cookies, or open an incognito/private window. Try a different browser (Chrome, Firefox, Edge, Safari). Update the browser to the latest version. Disable browser extensions that may interfere with form submission.
Two-Factor Code Not Received
Verify the phone number or email on file is current. Check the spam folder for emailed codes. Click “Resend Code” after 60 seconds. Try the alternate delivery method (SMS or email) if one fails consistently.
Session Timeout
The portal logs users out after 30 minutes of inactivity. Log in again to start a new session. For longer work sessions, save changes frequently.
Server Outage or Maintenance
Scheduled maintenance typically occurs overnight between 1:00 AM and 4:00 AM Eastern Time. The portal displays a maintenance banner during these windows. Unscheduled outages are rare but are announced on the ITRCC social media channels and the status page at indianatollroad.org/status.
Browser Compatibility and Technical Requirements
For the best experience, use an up-to-date browser with JavaScript and cookies enabled. The portal is tested on the latest two major versions of Chrome, Firefox, Edge, and Safari. Older versions may display errors or fail to load certain features.
Recommended Browsers
| Browser | Minimum Version | Supported Operating Systems |
|---|---|---|
| Google Chrome | 120+ | Windows, macOS, Linux, Android, iOS |
| Mozilla Firefox | 120+ | Windows, macOS, Linux, Android, iOS |
| Microsoft Edge | 120+ | Windows, macOS, Android, iOS |
| Apple Safari | 17+ | macOS, iOS |
| Opera | 105+ | Windows, macOS, Linux, Android |
JavaScript and Cookies
JavaScript must be enabled for the login form, dashboard, and interactive features. Cookies must be enabled for the session token to persist. Most browsers enable both by default. If the portal displays a warning, follow the on-screen instructions to enable them.
Pop-up Blockers
The portal uses pop-ups only for important alerts (such as session timeout warnings) and payment confirmation windows. Pop-up blockers should allow pop-ups from indianatollroad.org to ensure full functionality.
Security Tips and Scam Awareness for EZPass Indiana
Toll-related phishing scams have increased significantly in recent years. Scammers send text messages (smishing) or emails claiming unpaid tolls and requesting payment through fraudulent links. The official ITRCC portal never requests payment through unsolicited text messages or emails.
Recognizing Phishing Attempts
Warning signs of a scam message include:
- Urgent language demanding immediate payment
- Unfamiliar sender number or email address
- Links to domains that do not end in indianatollroad.org
- Requests for full credit card numbers, CVV codes, or Social Security numbers
- Spelling and grammar errors
- Threats of license suspension, vehicle registration revocation, or legal action
How to Verify a Message
Do not click any links in a suspicious message. Log in to the portal directly by typing secure.indianatollroad.org in the browser. Check the “Notifications” or “Messages” section for any official communication. If a message claims a violation or unpaid toll, the same violation will appear in the portal.
Reporting Scams
Forward phishing texts to 7726 (SPAM) and report phishing emails to reportphishing@apwg.org. Also report the scam to the ITRCC customer service team at 574-675-4010 or customerservice@indianatollroad.org. The ITRCC works with the FBI and state attorneys general to shut down fraudulent operations.
Best Security Practices
- Use a unique, strong password for the E-ZPass account
- Enable two-factor authentication
- Log out of the portal on shared or public devices
- Monitor the account for unauthorized transactions
- Update the email and phone number promptly when they change
- Avoid using public Wi-Fi for account access; use cellular data or a VPN
E-ZPass Indiana Multi-State Compatibility
Indiana E-ZPass is part of the E-ZPass Group, the largest interoperable toll network in North America. A single Indiana-issued transponder works in 19 states and many partner facilities.
Compatible States and Systems
| State | System Name | Coverage |
|---|---|---|
| Illinois | I-PASS | Illinois Tollway system |
| Ohio | EZPass Ohio | Ohio Turnpike and state toll roads |
| New York | E-ZPass NY | State Thruway, bridges, tunnels |
| New Jersey | E-ZPass NJ | Garden State Parkway, NJ Turnpike |
| Pennsylvania | EZPass PA | PA Turnpike, bridges |
| Massachusetts | MassDOT E-ZPass | Massachusetts toll roads |
| Maryland | EZPass MD | MD toll roads, bridges, tunnels |
| Virginia | E-ZPass VA | Dulles Toll Road, express lanes |
| West Virginia | E-ZPass WV | West Virginia Turnpike |
| Delaware | E-ZPass DE | Delaware toll roads |
| Maine | EZPass ME | Maine Turnpike |
| New Hampshire | EZPass NH | New Hampshire toll roads |
| Rhode Island | E-ZPass RI | Rhode Island bridges |
| North Carolina | EZPass NC | NC express lanes, toll roads |
| Kentucky | RiverLink | Louisville-Southern Indiana bridges |
| Indiana | E-ZPass IN | Indiana Toll Road (I-80/I-90) |
| Florida (partial) | SunPass | Limited compatibility on some facilities |
| Colorado (E-470) | ExpressToll | E-470 and select express lanes |
For the most current list of compatible states and facilities, visit the E-ZPass Group website at e-zpassiag.com.
Fees, Deposits, and Auto-Replenish Settings for E-ZPass Indiana
The fee structure is transparent and disclosed before account creation. The table below summarizes the standard charges.
Fee Schedule
| Item | Amount | Notes |
|---|---|---|
| Initial Deposit (Personal) | $20 | Refundable upon account closure |
| Initial Deposit (Commercial) | $40 | Refundable upon account closure |
| Sticker Transponder | Free | Included with new account |
| Hard-Case Transponder | $5-$10 | Portable between vehicles |
| Motorcycle Transponder | $10 | Waterproof model |
| Low-Balance Fee | $1.50 | Applied if balance drops below $0 |
| Lost/Stolen Replacement | $3-$5 | Deposited value credited to account |
| Credit Card Convenience Fee | $1.50 | For payments under $20 |
| ACH Bank Transfer | Free | No convenience fee |
| Returned Payment Fee | $25 | For failed ACH or card transactions |
| Account Closure Refund Processing | Free | Refund issued within 30 days |
Auto-Replenish Configuration
The default auto-replenish threshold is $10. The default recharge amount is $40. Users can change both values through the portal. Setting the threshold above $20 prevents the low-balance fee even if auto-replenish fails. The recharge amount can be set anywhere from $20 to $500. Larger recharge amounts reduce the per-transaction credit card fee impact but tie up more funds in the account.
Indiana E-ZPass Account Closure
Account holders may close their account at any time. The process is simple and refundable.
How to Close an Account
Log in to the portal, navigate to “Account Settings,” and select “Close Account.” Confirm the closure request. The system deactivates all transponders on the account immediately. Any remaining balance is refunded to the original payment method within 30 days. A confirmation email is sent when the refund is issued.
Outstanding Balance Requirement
Accounts with a negative balance (owing money) must clear the balance before closure. The portal requires a payment to bring the balance to zero or positive before processing the closure. Once the balance is settled, the closure proceeds normally.
Reopening a Closed Account
Closed accounts cannot be reopened. The user must register a new account if they wish to use EZPass again. Outstanding balances from a closed account remain owed and may be sent to collections or affect credit reporting if left unpaid.
Indiana EZPass for Commercial Accounts
Commercial accounts support fleets of any size, including trucks, buses, and other vehicles with three or more axles. Commercial accounts are managed through the iZoom portal, which is separate from the personal login portal.
iZoom Portal Access
The iZoom portal is at izoom.indianatollroad.org. Commercial users log in with credentials issued during fleet registration. The portal supports vehicle tagging, driver assignment, route reporting, fuel tax reporting, and consolidated billing.
Commercial Account Features
- Unlimited vehicle registration
- Bulk transponder ordering
- Detailed per-vehicle and per-driver reporting
- IFTA (International Fuel Tax Agreement) compatible reports
- API access for fleet management integration
- Dedicated account manager for fleets with 50+ vehicles
Commercial Pricing
Commercial accounts receive volume-based discounts on tolls. The discount tier depends on monthly toll volume. Contact the commercial sales team at 574-675-4010 for a custom quote.
Indiana EZPass Login for Out-of-State Residents
Drivers from other E-ZPass states can use their home-state transponder on the Indiana Toll Road without registering a separate Indiana account. Tolls are billed through the home-state agency and appear on the home-state statement.
Out-of-State Tolls on the Indiana Toll Road
When an out-of-state transponder is read at an Indiana gantry, the toll is routed to the home-state agency. The home-state agency bills the user’s account. The Indiana Toll Road receives the toll revenue from the home-state agency through the E-ZPass Group’s interagency settlement process.
Reciprocity for Indiana Drivers
Indiana-issued transponders work in all 19 E-ZPass states. Indiana drivers receive tolls from partner states on their Indiana account statement. No additional registration is required for out-of-state travel.
Indiana E-ZPass Login Accessibility Features
The login portal is designed to be accessible to all users, including those who use assistive technologies.
Screen Reader Compatibility
The portal is compatible with JAWS, NVDA, VoiceOver, and TalkBack screen readers. All form fields have associated labels, buttons have descriptive text, and error messages are announced clearly.
Keyboard Navigation
Users can navigate the entire portal using only the keyboard. Tab moves between form fields and buttons, Enter activates buttons, and the Escape key closes modal dialogs.
High Contrast Mode
The portal respects the operating system’s high contrast settings. Users with low vision can enable high contrast in Windows, macOS, iOS, or Android, and the portal will display in the corresponding color scheme.
Text Resizing
Users can zoom the browser up to 200 percent without breaking the layout. The portal is fully responsive and adjusts to different screen sizes, from mobile phones to large desktop monitors.
Official Contact Information for Indiana E-ZPass
The following contact details are current as of 2026 and are sourced directly from the official ITRCC website.
- Official Website: https://www.indianatollroad.org
- Login Portal: https://secure.indianatollroad.org
- Customer Service Phone: 574-675-4010
- Customer Service Email: customerservice@indianatollroad.org
- Headquarters Address: 52551 Ashbury Court, Granger, IN 46530
- Mailing Address: P.O. Box 429, Granger, IN 46530
Customer Service Hours:
- Monday through Friday: 7:00 AM to 7:00 PM Eastern Time
- Saturday: 8:00 AM to 2:00 PM Eastern Time
- Sunday: Closed
- Major holidays: Closed (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas)
Automated Phone System: 24/7 access for balance inquiries, payment by phone, and transponder status.
Office Visits (Granger, IN):
- Monday through Friday: 8:00 AM to 5:00 PM Eastern Time
- Saturday and Sunday: Closed
Indiana E-ZPass Login Image Reference
The following images are provided as visual references for the login process and related account actions.
- Indiana E-ZPass official logo:
- Steps to log in to the E-ZPass Indiana account
- Steps to create your E-ZPass Indiana account:
- Troubleshooting login issues in E-ZPass Indiana:
The following questions address the most common and strategic concerns drivers have about logging in to the Indiana E-ZPass portal. Each answer is direct, citation-ready, and based on official ITRCC policies and 2026 operating procedures.
Frequently Asked Questions About Indiana E-ZPass Login
Why is my Indiana E-ZPass login not working even with the correct password?
Several issues can cause a login failure even with the correct password. The most common is an outdated browser cache or cookies that hold an old session token. Clear the browser cache, delete cookies for indianatollroad.org, and try again. The second most common issue is an account lockout triggered by five or more failed attempts within a short period. The lockout releases automatically after 15 minutes, or you can reset the password to bypass the lockout immediately. A third possibility is a payment method expiration or low balance, which can suspend the account even when the password is correct. Check the email on file for any suspension notice. If the issue continues, contact customer service at 574-675-4010 for direct assistance.
Can I log in to my Indiana E-ZPass account from a different state or country?
Yes, the login portal is accessible from any location worldwide with an internet connection. The portal uses standard web protocols and does not restrict access based on geographic location. You can log in from a hotel, airport, café, or any device with a browser. For security, avoid using public Wi-Fi networks for login access. Use cellular data or a trusted VPN connection to prevent credential theft. Two-factor authentication codes are delivered to your registered phone or email, so ensure you have access to one of those channels when logging in from abroad. International roaming charges may apply if you choose SMS delivery for two-factor codes.
What happens if I never log in to my Indiana E-ZPass account?
Accounts that remain inactive for 12 months may be flagged for dormancy review. Accounts with a balance below $5 and no activity for 24 months may be classified as abandoned. Dormant and abandoned accounts are subject to escheatment, meaning the balance is transferred to the Indiana State Unclaimed Property Division. To prevent this, log in at least once a year and confirm your contact information. Even a single balance check or statement download keeps the account active. If your account is already dormant, contact customer service to reactivate it before the balance is escheated.
How do I switch my Indiana E-ZPass account to a new email address?
Log in to the portal and navigate to “Profile” or “Account Settings.” Update the email address field and save the changes. The portal sends a verification email to the new address; click the link in that email to confirm ownership. After confirmation, the new email becomes the default username and the primary contact for password resets, statements, and alerts. The old email receives a notification that the change was made. If you cannot access the old email and the new email is not yet on file, contact customer service for identity verification-based updates.
Is it safe to save my Indiana E-ZPass password in my browser?
Browser-based password managers (Chrome, Firefox, Edge, Safari) are generally safe for personal devices. They encrypt stored passwords and sync them across devices with end-to-end encryption. However, on shared computers, public terminals, or work devices, do not save the password. Always log out of the portal after each session on a non-personal device. For maximum security, use a dedicated password manager like Bitwarden, 1Password, or LastPass, which offer stronger encryption and additional features like password sharing, breach alerts, and secure notes for the E-ZPass account number.
Can I have multiple users log in to the same Indiana E-ZPass account?
The official portal supports a single login per account. However, account holders can share credentials with trusted parties, such as family members or business partners, to allow additional access. The portal does not offer separate user profiles or role-based access. All users with the credentials have full account access, including the ability to add funds, change payment methods, or close the account. For businesses with multiple administrators, consider using a dedicated password manager with shared access rather than sharing the raw password directly. Monitor the login history and notification settings to detect unauthorized access.
What should I do if my Indiana E-ZPass account is hacked?
Act quickly. First, contact customer service at 574-675-4010 to freeze the account and prevent further unauthorized transactions. The representative can review recent activity, identify the point of compromise, and reset the account credentials. Second, change the password for the email account associated with the E-ZPass login, as the attacker may have accessed the email to intercept password reset messages. Third, monitor the linked payment method for unauthorized charges and report any to the card issuer or bank. Fourth, enable two-factor authentication once the account is secured to prevent future breaches. Finally, file a report with the FBI’s Internet Crime Complaint Center (IC3) at ic3.gov if the loss exceeds $1,000 or involves identity theft.
